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Brand testimonials
“Having worked with Don on a number of training & development projects, I have always found him to be motivational and committed; his approach to training is people- centered and he demonstrates an energetic desire to make learning both fun and effective, be it through face to face group sessions or the development and delivery of a training manual.

Don has always delivered a focused, effective product which creates a lasting loyalty to the brand and positive impact on sales. I would have no hesitation in recommending him.”

Angela Robb
W. L. Gore & Associates

“At Countryside Ski and Climb we pride ourselves in great customer service. Because the ARC training was based around the specific needs of our sales team we were able to focus on those areas we felt most important in enhancing our customer service. We found ARC very empathetic in the way it related, and engaged with, all the team, from our managers to part time colleagues.”

Anthony Greasby
Owner, Countryside Ski and Climb

“Prior to working with Peoplework Edinburgh Bicycle had investigated a number of different options for the provision of customer care training for our staff. We needed something that was high quality, cost effective and practical to deliver at a shop floor level, but above all something that our employees would relate to and that would fit well into the existing culture of our business. This proved quite difficult to achieve until a recommendation prompted us to contact Don Gladstone at Peoplework.

Don has many years experience working in the outdoor retail sector, and we felt confident right away that he understood our requirements as a business, the challenges faced by our staff and the expectations of our customers. The ARC programme is now integrated into the culture of all of our stores and we feel the shopping experience of our customers has improved as a result.”

Nick Stephenson – Retail Manager
Edinburgh Bicycle Co operative

“Don Gladstone, through Peoplework, has worked with us on many different occasions over the past 10 years and has delivered training to our staff in numerous areas of the business including, footwear fitting & after care, Gore-Tex fabrics and technologies, Proofing's, Socks, technical clothing etc. He has also worked with us to advise on merchandising and shop presentation. We would say categorically he has always over delivered verses our expectations and provides by far the most effective and professional training in the Outdoor Industry today. Don is also a very passionate and genuine person and a pleasure to work with.” 

Chris Roberts, Managing Director
Mammut U.K

“Working with Don from Peoplework has been a very productive experience. His delivery of the Active Retail Culture helped focus the minds of management & staff alike on the critical aspect of their roles - giving excellent customer service.”

Andy Airey, General Manager
George Fisher, Keswick