We have an in-depth knowledge of how customers walking into an outdoor store or a bike store behave, how they want to be approached, advised, guided through ranges and ultimately sold to. We call this ‘Active Retail Culture’. Customers need to feel relaxed and ‘comfortable’ in any retail environment.
We build you a
bespoke learning programme that is tailored to your technical retail or product
brand and is guaranteed to improve customer
engagement and boost long-term sales.
We do this through a real knowledge and understanding of what it takes to engage, listen and build product sales around the customers need and develop a rewarding brand experience.
At Peoplework, we recognise and understand that every member of the team is an individual, therefore we don’t give him or her a script or a set way of doing things, they don’t work.
We build knowledge and confidence in your people and teach them about Active Retail Culture (ARC) and what your customers are looking for and allow the individuals to develop their own style within our guidelines.